FAQs
Frequently Asked Questions
You can find the answers you want in these questions
Frequently Asked General Questions.
Our head office and main warehouse are in Shenzhen, Guangdong Province. We also have a Guangzhou location (primarily used for freight forwarding) and 3PL warehouses around the world.
No we dont, unless for a special reason we have no MOQ on most cases.
Official business hours are 08:00-19:00 Monday-Saturday, Beijing time. We fulfill orders on a regular basis outside these hours except for national Chinese holidays when our couriers do not operate. We typically respond to all clients during our business hours and sometimes out of hours, although please allow up to 24 hours for a response.
Sometimes, it depends on quite a few factors. At times we be cheaper by $1 or $2, whereas some cases it will be much more expensive. Generally, we do not look to compete with Aliexpress as we offer a much better service with faster shipping, photography benefits and branding options.
Yes, our app currently supports Shopify and Woocommerce, we also cater for other platforms. More support will be added in time.
Frequently Asked Payments Questions
We currently accept
1. Alibaba Trade Assurance Payment
2. Bank Transfer
3. Wise Payment
4. Credit and Debit cards
5. Payoneer
6. Revolut
No, we will not place any orders or dispatch any products on a credit system.
Yes, every transaction has a detailed invoice which you can use to help your business look legitimate. This could be used as proof of payment.
Frequently Asked Shipping Questions
Our shipping time depends on the target country. To most global markets we can ship in 6-12 days. For items stocked in our warehouse we can ship within 10 days.
Yes, we only use trackable services as for any reason you specifically request untracked which is not recommended.
Of course, we extremely recommend this option for high volume sellers. There are no additional fees . This means you can stock your products in our warehouse ready for shipment with processing times reduced to within 24 hours.
As long as you have inventory, we dispatch within 24 hours and in rare cases, during very peak periods, within 48 hours. If you do not have inventory and are operating on a dropshipping basis, the average sourcing time is 2-3 days after physically receiving your payment.
Yes, once payment is received we will upload the tracking numbers and logistics details within 24 hours.
We can ship worldwide.
Most definitely. You can buy goods through your supplier, we will only help you repack and ship out quickly.
We use reliable companies Yunexpress, 4PX, Yanwen, UBI, CNE, TNT, DHL, UPS, FedEx etc.
Frequently Asked products Questions.
Mostly products found on Aliexpress and Alibaba for as long as you provide a URL, image, or detailed specs.
Yes, we do offer both services, though they may not be ready to go for ads. Find out more about our product photography services.
Yes, we offer branding and customization find out more from our Branding and customization page.
No, we consider our customer’s privacy very seriously. Such information is confidential.
Yes, we can print any design and almost any size you like to include in your orders with a turnaround as soon as 2 days. This can all be done via our app.